Call centre training manual september 24 2008 private confidential 4 section ii training program invaterra already has proven expertise in providing it training call centre training is a natural extension of its existing business since it already serviced the existing call centres through software solutions and consulting. This call centre training manual is intuitive ready to use and structured in a smart way try it now and let this template inspire you to train your staff in your call center we certainly hope that this training manual will fit your needs. Call center standard operating procedures incorporates additional information that may be used as a template to activate a joint family assistance center jfac in the event of a crisis or mass casualty incident and training manual the pfac call center developed a staff resource information and training manual to use as a. Call centre training manual september 24 2008 muhammad hadi naeem sr consultant sales and marketing mr hadi has vast experience in heading call centres and training agents for different campaignshadi started his career as a sales specialist followed by some hands on experience as a telesales agent
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